Dear Ten Club Members:

Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.

As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.

CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.

Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.

What this means for the current pre-sale:

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.

The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.

We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)

We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.  

Information on how to obtain wristbands will be sent out next week.

Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.

Public on sale ticket sale links and times are as follows:

Manchester:

Dec 16 at 9:00am GMT

http://www.livenation.co.uk/

Amsterdam:

Dec 17 at 10:00am CET

http://www.livenation.nl/

http://www.ticketmaster.nl/

Berlin:

Dec 15 at 10:00am CET

http://www.tickets.de/

Stockholm:

Dec 15 at 9:00am CET

http://www.ticnet.se/

Oslo:

Dec 15 at 9:00am CET

http://www.billettservice.no/

Copenhagen:

Dec 15 at 10:00am CET

http://www.billetnet.dk/

As always, please email Ten Club at tickets@tenclub.net with any and all questions.

The CrowdSurge customer support email address is support@crowdsurge.com

With apologies, Ten Club